Customer Service
FAQs
Listed Below are some of our more commonly asked questions. To narrow down your search, please select a category
Does Titleist distribute complimentary merchandise? (Golf Balls, Hats, etc.)
We receive many requests for merchandise throughout the course of a year. The cost of honouring all such requests would be prohibitive, and, because we do not want to discriminate by honouring some and not others, it is company policy to refrain from providing complimentary merchandise. We hope you understand our position in this matter.
Is it possible to receive a product donation for a tournament/fund-raiser we are sponsoring?
As you can imagine, Acushnet Europe Ltd receives thousands of requests for donations each year within the UK and Ireland and it's simply not possible to support each and every cause. Each year Titleist focuses the bulk of its charitable support within the UK and Ireland towards a small number of national charities including The Golf Foundation, On-Course Foundation and The National Golf Club Challenge in support of Help for Heroes. However, Titleist will give due consideration to other charitable causes and fundraising events. To submit a request for a Titleist donation to your charity or fundraising event please contact ukoffice@acushnetgolf.com or write to us at the following address: Acushnet Europe Ltd Thank you for your understanding in this matter, and for your continued support of Titleist, the #1 ball in golf.
Attn: Charity Committee
Caxton Road
St Ives
Cambridgeshire
PE27 3LU
How do I register a Hole-in-One that I made with a Titleist golf ball?
If you have recently made a Hole-In-One with a Titleist golf ball, we would like to congratulate you with a complimentary certificate and a bag tag. To claim your Titleist Hole-In-One prize we will require a copy of your scorecard and verification from your club secretary or club professional. Please submit details of your achievement via email at ukoffice@acushnetgolf.com or by post to the following address: Acushnet Europe Ltd Unfortunately, we cannot ship to addresses outside of the UK & Ireland at this time.
Hole-In-One Prize
Caxton Road
St Ives
Cambridgeshire
PE27 3LU
How would I go about obtaining a job with Titleist?
Thank you for your interest in employment opportunities with Titleist. Please visit http://www.titleist.co.uk/corporate/jobs.asp to view any open job offerings. You may also mail a cover letter and resume to: Acushnet Europe Ltd
Attn: Human Resources
Caxton Road
St Ives
Cambridgeshire
PE27 3LU
I am interested in a Titleist sponsorship. How do I go about it?
Currently, Acushnet Company provides product support to exempt players on several worldwide professional tours, including the US PGA TOUR, PGA EUROPEAN TOUR, LPGA TOUR, CHAMPIONS TOUR, EUROPEAN SENIORS TOUR, NATIONWIDE TOUR, EUROPEAN CHALLENGE TOUR, AUSTRALASIAN TOUR, ASIAN TOUR, JAPAN GOLF TOUR, CANADIAN PGA TOUR, SOUTH AFRICAN PGA TOUR, JAPAN PGA SENIOR TOUR and LADIES EUROPEAN TOUR. For these tours we provide golf balls, golf shoes and golf gloves to over 2,000 professionals worldwide. Acushnet Company feels strongly that it is important to stay in contact on a promotional level with the next generation worldwide exempt player. We are, however, limited in the number of players we can assist with product support, due to the overwhelming number of requests and budgetary constraints. To maintain open-ended fairness to the identification process, we review the current season-ending and/or year-end money lists from all of the established mini-tours and secondary tours worldwide which predominantly feature 3 or 4 day events. For these tours, we provide product support (golf balls, gloves, headwear) to the leading money winners. We recommend that all interested players formulate a detailed playing resume (including any/all amateur events in addition to your results as a professional) and tournament schedule through the end of the current season. Any PROFESSIONAL golfer proposing a promotional relationship with Acushnet Company would need to forward that information to our Tour Department (Acushnet Europe Ltd, Caxton Road, St Ives, Cambridgeshire, PE27 3LU). We will respond via post or email to all resumes we receive. Our response will advise you of the any programmes for which you qualify.
Can I place an order directly on your website?
Titleist does not support online ordering at this time. Please visit your local authorised Titleist Golf Shop to order Titleist products. To find an authorised Titleist Golf Shop in your area, please visit http://www.titleist.co.uk/locator.aspx.
What is the criteria and process for becoming an authorised Titleist dealer?
For information on becoming an authorised Titleist dealer please contact our accounts department on 0800 363632.
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